okbk8 Privacy Policy – How We Handle Your Personal Information in the Philippines

1. Information We Collect

When you register and use the okbk8 platform, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect government-issued identification details as part of our Know Your Customer (KYC) verification process, which is required under Philippine gaming regulations. During your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. Payment-related information — including your GCash or Maya account reference, bank account details, and transaction history — is collected to process deposits and withdrawals in Philippine pesos. We do not store full card numbers or payment credentials directly; these are handled by our licensed payment processors. All information collected is limited to what is genuinely needed to operate the platform and meet our legal obligations.

2. How We Use Your Information

The personal data you provide is used primarily to create and manage your okbk8 account, verify your identity, and process your financial transactions in PHP. We use your contact details to send you important account notifications, security alerts, and updates about changes to our Terms or this Privacy Policy. With your consent, we may also send you promotional communications about new games, bonuses, or platform features — you can opt out of these at any time through your account settings. Your gameplay and transaction data is analysed internally to detect fraud, prevent money laundering, and ensure the integrity of our platform for all Filipino players. We may use aggregated, anonymised data for internal reporting and product improvement purposes; this data cannot be used to identify you individually. We do not use your personal information to make automated decisions that produce significant legal effects without human review.

3. Sharing and Disclosure

okbk8 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your data only with trusted service providers who assist us in operating the platform — including payment processors, identity verification partners, and cloud infrastructure providers — all of whom are bound by strict data processing agreements. In cases where Philippine law or a valid legal order requires disclosure, we will provide the relevant information to the appropriate government authority or regulatory body. If okbk8 undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified in advance. We may share anonymised, aggregated statistics with our gaming licensors or regulators as part of our compliance reporting obligations. Any third party that receives your data is prohibited from using it for any purpose beyond the specific service they provide to okbk8.

4. Cookies and Tracking

The okbk8 platform uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the service. We also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the user experience. You can manage your cookie preferences through your browser settings at any time; however, disabling non-essential cookies may limit certain features. We do not use third-party advertising cookies or allow external ad networks to track your behaviour on the okbk8 platform. Our cookie practices are reviewed regularly to ensure they remain proportionate and compliant with applicable Philippine data privacy guidelines.

5. Your Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012 (Republic Act No. 10173), you have a number of rights regarding your personal information held by okbk8. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or outdated information. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations. If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. To exercise any of these rights, contact our Data Protection Officer at [email protected] with your full name, registered email address, and a description of your request. We will respond to all verified requests within 15 business days.

6. Data Security

We implement a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the okbk8 platform is encrypted using industry-standard TLS protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a personal data breach that is likely to affect your rights and freedoms, we will notify you and the National Privacy Commission in accordance with the timelines required under Philippine law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential.

7. Data Retention

We retain your personal information for as long as your okbk8 account is active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and KYC documentation are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to licensed gaming operators in the Philippines. Account activity logs and gameplay records are retained for a shorter period unless they are required in connection with an ongoing investigation or dispute. When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will begin the data retention countdown from the date your account is formally closed, and we will confirm the expected deletion timeline in writing. You may contact [email protected] at any time to ask about the specific retention period that applies to your data.

8. Contact and Complaints

If you have any questions about this Privacy Policy or the way okbk8 handles your personal data, you are welcome to contact our Data Protection Officer directly by email at [email protected]. Please include your registered account email address and a clear description of your query or concern so we can respond as efficiently as possible. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which oversees the enforcement of the Data Privacy Act of 2012. We take all privacy concerns seriously and aim to resolve queries promptly and transparently. This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable law; when material changes are made, we will notify registered members by email or through a notice on the platform. We encourage you to review this page periodically to stay informed about how we protect your information.